Our Managed Services segment recognizes the importance of making our associates feel prepared for their new roles. We invest in proper training and development at all levels to improve skills and provide opportunities for advancement.
New Associate Training
Each member of our team will complete a comprehensive training program, created by nationally renowned operations professionals. A training portal, complete with access to an array of resources, position checklists, procedures and step-by-step training guides, will bridge learning gaps and ensure new associates are prepared for and understand the responsibilities and best practices of their new role.
SHINE Training Program
We know that our associates are an essential part of each guest’s overall experience. That is why we developed our SHINE Training program. The acronym, SHINE, is based on the following principles: Smile, Humility, Integrity, Navigate, and Excellence. Each SHINE principle serves to enhance associate performance and promote positive interactions between associates and our internal and external guests.
Emerging Leaders Program
Our Emerging Leaders Program was developed to give individuals within our team the opportunity for career advancement and to practice the “N” in SHINE – navigating a career at The Service Companies. The 6-month boot camp-inspired program allows current associates to learn the technical and management skills to fulfill their succession planning. Upon successful completion of the program, the participant will be promoted to the next leadership role.
Management Training Program
When it comes to our Management Team, we’ve pulled out all of the stops. Each leader graduates from our rigorous 30-day boot camp, an intensive training program that covers all of our main service offerings, as well as the latest in management theory, planning, and process flow.